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Support

Feature Requests
Please let us know what features you would like to see in the next program release. Your questions, comments, suggestions and feature requests are most welcome at: support@polderij.nl. For general questions you can first try to read our FAQ.

Reporting Bugs
If you experience an unexpected exception or something you believe is a bug, send an email to: support@polderij.nl. Please do not assume someone else will report it.

Please describe the problem in as much detail as possible. In your email message include the following information:

  • Program version number (as shown in the About tab) 
  • Preferably an example model and/or steps needed to reproduce the problem
  • The operating system (eg. Windows XP/2003/Vista/7/8) and version number (including service pack level)
  • Computer information: CPU type and speed, amount of memory installed

We will try to help you as soon as possible, usually in one or two business days.

 
  
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